EXPLORING SELF-DIRECTED LEARNING STRATEGIES OF INTERCULTURAL COMMUNICATION SKILLS AMONG NON-NATIVE TOUR GUIDES IN PANGANDARAN: A NARRATIVE INQUIRY STUDY

Abstract

This study explores self-directed learning (SDL) strategies used by non native tour guides at Pangandaran Beach to enhance intercultural communication skills. Using a qualitative narrative approach, data were collected through semi structured interviews and analyzed thematically to identify common strategies and challenges. Findings show that guides employ practical immersion, webinars, and engagement with cultural communities, while overcoming obstacles like time constraints, resource access, and diverse accents through practice, technology, and feedback. The study highlights the relevance of adult learning theories, such as Knowles’ Andragogy and Kolb’s Experiential Learning Theory, emphasizing experiential learning and community engagement in developing intercultural competence. The research offers insights for improving professional development programs in tourism and suggests future exploration of digital tools and collaborative learning to further enhance guides’ skills.