he Pharmaceutical Cooperatives Performance Indicators, Based on Balance Scorecard

Abstract

The Objectives of this research to know the performance of cooperatives in Jakarta (capitol of Indonesia) with used the Balance Score Cards. The research methodology used is descriptive survey with identifying and describing various aspects of cooperatives related to cooperative performance from a business side, such as marketing, operation/production, finance, human resources, legality, institutional, cooperation and so on. The results of this study indicate in general from every perspective of Balance Score Card that from the perspective of the financial, has average size of 3.223, on a scale of 1-5, it means that cooperatives in Jakarta when viewed from a financial perspective are in a fairly good position in carrying out financial management. meanwhile from Marketing management perspective: 1.912, from the perspective of Internal Business Process: 1.765, and from a Growth and Learning perspective is 2,370. This research was carried out through a survey in 62 sample pharmaceutical cooperatives in Jakarta. The data were collected by using questionnaires, interviews and observation and in-depth interviews.