Abstract:
Abstract
Patient satisfaction is crucial in nursing services and could be
influenced by nurses’ caring behavior. This study aimed to discover the relationship between Swanson’s caring nurse approach and
patient satisfaction in the 3rd-grade inpatient room. This quantitative descriptive research employed an explanatory survey with a
cross-sectional approach. Purposive sampling is the sampling
technique used in this research, with a total of 73 participants.
Data analysis was conducted using the Chi-square test, and data
were collected using an instrument. The results indicated that 47
responders (64.4%) perceived that nurses’ caring behavior was not
good. Specific indicators revealed that “maintaining belief” was
not good for 39 respondents (53%), “knowing” for 53 (73%),
“being with” for 45 respondents (62%), “doing for” for 48 respondents (66%), and “enabling” for 49 respondents (67%). Regarding
patient satisfaction, 43 people (58.9%) expressed being quite satisfied. Bivariate analysis demonstrated a significant relationship
between caring nurses and patient satisfaction, with a p-value of
0.000 or p<0.05. It was recommended that nurses in the inpatient
room incorporate improvements in caring behavior into nursing
planning and goals. Policies related to the obligation of providing
caring actions should be established to enhance patient satisfaction. Nurses were encouraged to consistently apply caring principles, including “maintaining belief”, “knowing”, “being with”,
“doing for”, and “enabling”, to ensure patients were satisfied with
their care experience.
