Hubungan Pelaksanaan Asuhan Keperawatan Dengan Kepuasan Pasien Di Ruang Rawat Inap Wijaya Kusuma Rsud Ciamis

Abstract

Background: Patient satisfaction is an important indicator in measuring the quality of health services. Satisfaction will be felt by patients when quality and professional care is provided. The proper implementation of nursing care according to standards has a positive impact not only on patient satisfaction but also on better treatment outcomes. Objective: To determine the relationship between the implementation of nursing care and patient satisfaction in Wijaya Kusuma Inpatient Ward. Method: This research used a quantitative method with a correlational analytic design and a cross-sectional approach. The sample consisted of 50 inpatients selected through purposive sampling based on inclusion criteria. Data were collected using questionnaires measuring two variables: nursing care implementation (assessment, diagnosis, planning, implementation, evaluation, and documentation) and patient satisfaction (communication, accuracy of care, responsiveness, empathy, and adherence to procedures). Data analysis used the Chi-Square test. Results: The analysis showed a significant relationship between the independent variable and patient satisfaction, with a p-value of 0.006 (<0.05). Conclusion: There is a significant relationship between the implementation of nursing care and patient satisfaction in Wijaya Kusuma Inpatient Ward, RSUD Ciamis