LITERATURE REVIEW: EFEKTIVITAS PENDEKATAN CARING LEADERSHIP DALAM MENINGKATKAN KEPUASAN PASIEN TERHADAP PELAYANAN KEPERAWATAN

Abstract

The current nursing service paradigm must refer to global issues based on patient-centered, patient safety, good governance. Patient or family satisfaction is a very important factor in evaluating the quality of nursing services. The success of an organization depends on various human resources (HR) including a leader. One leadership style is caring leadership. The need for a leadership role to optimize nurse performance and nursing services so that patient satisfaction in receiving nursing services is also achieved. The purpose of this literature review is to determine the extent to which the caring leadership approach is effective in increasing patient satisfaction with nursing services based on empirical studies over the past 5 years. The method used is a journal search using the Pubmed database, Sciantsirect and scholar articles with topics published in English from 2020-2025 then screened using the Prisma method. The results of this literature review utilize DSVIA using keywords that are in accordance with the preparation of the report. Articles are selected with a choice of journals, abstract choices, with inclusion and exclusion criteria, so that the journals found to be investigated. The results of the literature review analysis of 12 journals that have been conducted, concluded that the caring leadership approach in increasing patient satisfaction with nursing services is very effective in increasing patient satisfaction. Good cooperation will certainly produce optimal performance, Cooperation can arise if there is good management from the leader.