http://repository.unigal.ac.id:8080/handle/123456789/3396 2026-04-25T11:26:25Z http://repository.unigal.ac.id:8080/handle/123456789/6474 Bukti Korespondensi Artikel-Determinants of Patient Loyalty in Healthcare: The Multifaceted Influence of Demographics and Nurses' Caring Behavior Rohita, Tita; Nurkholik, Dedeng Bukti Korespondensi Artikel-Determinants of Patient Loyalty in Healthcare- The Multifaceted Influence of Demographics and Nurses' Caring Behavior 2025-07-01T00:00:00Z http://repository.unigal.ac.id:8080/handle/123456789/6468 Cek Turnitin-Determinants of Patient Loyalty in Healthcare: The Multifaceted Influence of Demographics and Nurses' Caring Behavior Rohita, Tita; Nurkholik, Dedeng Introduction: Patient loyalty is a crucial factor in providing quality healthcare services. One effective strategy to enhance healthcare service standards is improving the caring behavior of nurses. The success of nurses in delivering caring and empathetic care can significantly influence patient loyalty, making it an essential focus for healthcare providers Objective: This study aims to explore the factors influencing patient loyalty within a healthcare context. Methods: A cross-sectional design was utilized in this study, involving 144 inpatients selected through purposive random sampling from private and government hospitals. Data were collected using questionnaires and analyzed using chi-square and ANOVA tests. Results: The analysis identified three factors significantly correlated with patient loyalty: Caring Behavior of Nurses: p < 0.0001, Education: p < 0.007, Marital Status: p < 0.001. The most influential factor was the caring behavior of nurses, with effect sizes indicating a strong relationship. In contrast, demographic factors such as age and gender did not show a significant correlation with patient loyalty. Conclusion: The findings highlight that the most significant determinant of patient loyalty is the caring behavior of nurses, followed by education and marital status. To enhance patient loyalty and overall healthcare quality, it is crucial to strengthen nurse training programs that focus on empathy and caring behaviors. Additionally, implementing services tailored to patients’ demographic characteristics can further improve loyalty. These insights can guide policymakers and practitioners in developing targeted training and healthcare policies that prioritize compassionate care, ultimately benefiting patient satisfaction and retention. 2025-07-01T00:00:00Z http://repository.unigal.ac.id:8080/handle/123456789/6422 Bukti Korespondensi-The nurse caring with swanson theory approach and patient satisfaction in class 3 inpatient room Rohita, Tita; Nurkholik, Dedeng Patient satisfaction is crucial in nursing services and could be influenced by nurses’ caring behavior. This study aimed to discover the relationship between Swanson’s caring nurse approach and patient satisfaction in the 3rd-grade inpatient room. This quantitative descriptive research employed an explanatory survey with a cross-sectional approach. Purposive sampling is the sampling technique used in this research, with a total of 73 participants. Data analysis was conducted using the Chi-square test, and data were collected using an instrument. The results indicated that 47 responders (64.4%) perceived that nurses’ caring behavior was not good. Specific indicators revealed that “maintaining belief” was not good for 39 respondents (53%), “knowing” for 53 (73%), “being with” for 45 respondents (62%), “doing for” for 48 respondents (66%), and “enabling” for 49 respondents (67%). Regarding patient satisfaction, 43 people (58.9%) expressed being quite satisfied. Bivariate analysis demonstrated a significant relationship between caring nurses and patient satisfaction, with a p-value of 0.000 or p<0.05. It was recommended that nurses in the inpatient room incorporate improvements in caring behavior into nursing planning and goals. Policies related to the obligation of providing caring actions should be established to enhance patient satisfaction. Nurses were encouraged to consistently apply caring principles, including “maintaining belief”, “knowing”, “being with”, “doing for”, and “enabling”, to ensure patients were satisfied with their care experience. 2024-03-01T00:00:00Z http://repository.unigal.ac.id:8080/handle/123456789/6417 Cek Turnitin-Nurse caring with the Swanson Theory Approach and patient satisfaction in class 3 inpatient room Rohita, Tita; Permana, Dedeng Nurkholik Sidik Patient satisfaction is crucial in nursing services and could be influenced by nurses' caring behavior. This study aimed to discover the relationship between Swanson's caring nurse approach and patient satisfaction in the 3rd-grade inpatient room. This quantitative descriptive research employed an explanatory survey with a cross-sectional approach. Purposive sampling is the sampling technique used in this research, with a total of 73 participants. Data analysis was conducted using the Chi-square test, and data were collected using an instrument. The results indicated that 47 responders (64.4%) perceived that nurses' caring behavior was not good. Specific indicators revealed that “maintaining belief” was not good for 39 respondents (53%), “knowing” for 53 (73%), “being with” for 45 respondents (62%), “doing for” for 48 respondents (66%), and “enabling” for 49 respondents (67%). Regarding patient satisfaction, 43 people (58.9%) expressed being quite satisfied. Bivariate analysis demonstrated a significant relationship between caring nurses and patient satisfaction, with a p-value of 0.000 or p<0.05. It was recommended that nurses in the inpatient room incorporate improvements in caring behavior into nursing planning and goals. Policies related to the obligation of providing caring actions should be established to enhance patient satisfaction. Nurses were encouraged to consistently apply caring principles, including “maintaining belief”, “knowing”, “being with”, “doing for”, and “enabling”, to ensure patients were satisfied with their care experience. 2024-03-01T00:00:00Z